Schoolville

Refund & Cancellation Policy

2026 Edition

1. Introduction

Welcome to Schoolville.

This Refund & Cancellation Policy ("Policy") establishes the terms, procedures, eligibility requirements, operational standards, and financial conditions governing cancellations, withdrawals, refunds, rescheduling requests, subscription terminations, and related financial transactions involving Schoolville services, programs, systems, and activities operated by:

  • Schoolville Limited
  • Schoolville Academy Limited
  • Schoolville Hub Limited
  • Schoolville University
  • Schoolville LLC

This Policy applies to:

  • Students
  • Parents or guardians
  • Employees
  • Innovation hub users
  • Startups
  • Event participants
  • Vendors where applicable
  • Corporate clients
  • Subscribers
  • Training participants

2. Purpose of This Policy

This Policy aims to:

  • Define refund eligibility standards
  • Establish cancellation procedures
  • Promote financial transparency
  • Protect Schoolville operational sustainability
  • Clarify user obligations and limitations
  • Support fair dispute resolution
  • Maintain accountability in financial operations

3. Scope of Application

This Policy applies across:

  • Educational programs
  • AI learning systems
  • Innovation hub access
  • Events and competitions
  • Certification programs
  • Online subscriptions
  • Digital products
  • Training workshops
  • Corporate services
  • Startup incubation programs
  • Hybrid and remote learning systems

Applicable systems may include:

  • Schoolville PortalPlus
  • Schoolville PortalPro
  • Schoolville Attend360
  • Schoolville AiTutor
  • Schoolville AiClass
  • Schoolville TestEngine
  • Schoolville Connect (LMS)
  • Schoolville ExamPrep

4. General Policy Principles

Schoolville aims to maintain refund and cancellation procedures that are:

  • Fair
  • Transparent
  • Operationally sustainable
  • Professionally managed
  • Legally compliant

Refund approvals may depend on:

  • Service type
  • Participation status
  • Timing of request
  • Contractual obligations
  • Operational costs already incurred

5. Definitions

  • Refund: Return of eligible payments to a user
  • Cancellation: Termination of participation or access
  • Subscription: Recurring or periodic service plan
  • Digital Product: Downloadable or electronically delivered product or service
  • Withdrawal: Formal discontinuation from a program or service

6. Eligibility for Refunds

Refund eligibility may depend on:

  • Program category
  • Timing of cancellation
  • Service utilization status
  • Administrative processing stage
  • Applicable contractual agreements

Schoolville reserves the right to determine refund eligibility in accordance with this Policy.

7. Non-Refundable Items

Unless otherwise stated in writing, the following may generally be non-refundable:

  • Completed educational programs
  • Downloadable digital products
  • Issued certifications
  • AI-generated learning credits already consumed
  • Event registration fees after participation
  • Administrative or processing fees
  • Custom software or development services
  • Consulting or advisory services already rendered
  • Subscription periods already used

8. Educational Program Refunds

Refund requests relating to:

  • Physical classes
  • Online learning
  • Hybrid learning
  • AI-assisted learning programs
  • Certification courses

may be considered based on:

  • Date of withdrawal
  • Program commencement status
  • Learning resources already accessed
  • Administrative expenses incurred

Partial refunds may apply where appropriate.

9. Event, Competition & Hackathon Cancellations

Participation in:

  • Hackathons
  • Competitions
  • Workshops
  • Conferences
  • Innovation events

such as may involve non-refundable registration fees due to:

  • Venue commitments
  • Logistics costs
  • Operational planning
  • Sponsor obligations

Refunds may only be considered in exceptional circumstances approved by Schoolville.

10. Subscription Cancellations

Users may cancel eligible subscriptions according to applicable subscription terms.

Cancellation may:

  • Prevent future billing cycles
  • Not automatically generate refunds for already billed periods
  • Remain subject to minimum service commitments where applicable

Users remain responsible for outstanding obligations incurred before cancellation.

11. Innovation Hub & Facility Bookings

Refund eligibility relating to:

  • Innovation hub access
  • Coworking space reservations
  • Equipment usage
  • Facility bookings

may depend on:

  • Booking timelines
  • Operational commitments
  • Reserved resource allocation
  • Cancellation notice period

Unused access periods may not automatically qualify for refunds.

12. Corporate & Enterprise Service Agreements

Corporate services including:

  • Consulting
  • Training
  • AI development
  • Software implementation
  • Technology deployment
  • Custom projects

may be governed by:

  • Separate contracts
  • Service agreements
  • Milestone-based payment structures

Refunds shall follow applicable contractual terms.

13. Digital Products & Online Content

Digital products may include:

  • Downloadable materials
  • Recorded courses
  • AI learning resources
  • Software licenses
  • Educational templates

Once accessed, downloaded, activated, or delivered, digital products may become non-refundable unless otherwise required by law.

14. Payment Errors & Duplicate Charges

Users should promptly report:

  • Duplicate transactions
  • Billing errors
  • Unauthorized charges
  • Technical payment failures

Schoolville may investigate and resolve verified payment issues appropriately.

Fraudulent refund claims are prohibited.

15. Force Majeure & Operational Disruptions

Schoolville reserves the right to:

  • Reschedule programs
  • Modify delivery methods
  • Transition physical activities to virtual formats
  • Adjust operational timelines

due to:

  • Natural disasters
  • Cybersecurity incidents
  • Public emergencies
  • Government directives
  • Infrastructure failures
  • Security concerns

Refund eligibility during force majeure situations may be determined case-by-case.

16. User Responsibilities

Users requesting refunds or cancellations shall:

  • Provide accurate information
  • Submit requests through approved channels
  • Follow required procedures
  • Avoid fraudulent claims

Schoolville reserves the right to deny requests involving:

  • Abuse of policy
  • Fraudulent activity
  • Policy violations
  • Unauthorized chargeback activities

17. Chargebacks & Payment Disputes

Users are encouraged to contact Schoolville before initiating:

  • Bank disputes
  • Chargebacks
  • Payment reversals

Unauthorized or fraudulent chargebacks may result in:

  • Account suspension
  • Restriction of services
  • Financial recovery measures
  • Legal escalation where applicable

18. Refund Processing Timelines

Approved refunds may require reasonable processing time depending on:

  • Payment provider
  • Banking systems
  • Verification procedures
  • Currency conversion processes
  • Operational review requirements

Processing timelines may vary across jurisdictions and payment channels.

19. Method of Refund

Approved refunds may be processed through:

  • Original payment method
  • Bank transfer
  • Wallet reversal
  • Credit adjustment
  • Alternative approved payment channels

Schoolville reserves the right to determine the appropriate refund method where necessary.

20. Data Protection & Payment Security

Refund and cancellation processing may involve collection or verification of:

  • Payment records
  • Identity information
  • Transaction history

Schoolville seeks compliance with:

  • NDPA
  • NDPR
  • Applicable financial and privacy obligations

Sensitive payment information shall remain protected.

21. AI Systems & Automated Billing

AI-assisted or automated systems may support:

  • Billing operations
  • Subscription management
  • Usage analytics
  • Payment verification

AI governance activities shall align with the Schoolville AI Ethics & Responsible Innovation Policy.

Human oversight may remain important in financial dispute resolution.

22. Exceptions & Special Circumstances

Schoolville may consider exceptional refund requests involving:

  • Medical emergencies
  • Verified technical failures
  • Duplicate enrollments
  • Operational errors
  • Regulatory obligations

Approval of exceptions remains at Schoolville's discretion unless otherwise required by law.

23. Modification of Services

Schoolville reserves the right to:

  • Modify programs
  • Adjust schedules
  • Update pricing
  • Change operational procedures
  • Improve digital systems

Operational changes do not automatically create refund obligations unless otherwise stated.

24. Limitation of Liability

To the extent permitted by applicable law, Schoolville shall not be liable for:

  • Indirect losses
  • Loss of profits
  • Business interruptions
  • User negligence
  • Third-party banking delays
  • Technical payment failures outside reasonable control

Certain limitations may not apply where prohibited by law.

25. Dispute Resolution

Refund-related disputes may be addressed through:

  • Internal review
  • Customer support engagement
  • Mediation
  • Arbitration
  • Courts of competent jurisdiction

where applicable.

Users are encouraged to seek resolution through authorized Schoolville channels before escalation.

26. Policy Changes

Schoolville may update this Policy periodically to reflect:

  • Operational changes
  • Regulatory developments
  • Financial system improvements
  • AI and digital payment developments
  • Organizational growth

Updated versions become effective upon publication unless otherwise stated.

27. Governing Law

This Refund & Cancellation Policy shall be governed by applicable laws of:

  • The Federal Republic of Nigeria
  • Applicable international obligations where relevant

28. Contact Information

SCHOOLVILLE LIMITED

Refund requests, billing concerns, or cancellation inquiries may be submitted through authorized Schoolville communication channels.

29. Acknowledgement

By purchasing or using Schoolville services, users acknowledge that they:

  • Have read this Refund & Cancellation Policy
  • Understand refund limitations and procedures
  • Agree to applicable operational and financial conditions

30. Conclusion

Schoolville is committed to maintaining fair, transparent, secure, and professionally managed financial operations that support:

  • Educational excellence
  • AI and technology innovation
  • Operational sustainability
  • Responsible digital transformation
  • Innovation ecosystem development
  • Sustainable institutional growth

This Refund & Cancellation Policy establishes the governance and operational foundation for responsible refund and cancellation management across all Schoolville operations, systems, programs, and innovation ecosystems.

Last updated: January 2026 | © 2026 Schoolville Limited. All rights reserved.